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Please note that we only transport for business customers and transport almost everything that fits into at least one freight wagon or container / swap body.

Punctuality, reliability and flexibility - these are the pillars on which DB Cargo organises rail freight transport for its customers throughout Europe. At the centre of this control system is the Control Tower (CT) based in Duisburg.

This is where all the threads come together: The team coordinates the traffic of hundreds of thousands of trains per year around the clock, ensures smooth processes and is the first point of contact if there is a problem somewhere. The Control Tower not only manages the day-to-day transport business, but is also the link between customers, infrastructure and operational implementation.

Focus on customer orientation - every day

The Control Tower takes care of all the customer's day-to-day operational concerns and is responsible for the order-to-cash process:

Provision of empty trolleys: The Control Tower ensures that trolleys are available where they are needed.
Train routing and network control: Every transport concept is monitored - delays are recognised early and alternative solutions are found quickly.
Direct communication: customers are proactively informed and supported in the event of deviations and malfunctions.
Special traffic: Whether additional volumes at short notice or special requirements - the Control Tower flexibly integrates special trains into the network.
Close coordination with infrastructure partners - for smooth transitions and maximum route utilisation and with a focus on the main European transport corridors (rail freight corridors)
Efficient and powerful order and billing management

The goal: maximum transparency, fast solutions and smooth transport.

Control Tower at a glance: Convincing figures

2 million orders per year - reliably controlled, day and night
Coordinating 400,000 trains a year across Europe - getting them to their destinations punctually and efficiently
45,000 special trains per year- flexibly integrated whenever customers need additional capacity
100,000 adjustments every year - quickly implemented so that the network remains stable even in the event of short-term changes

Management with a clear focus on customers and grid stability

Gönke Kraft has been in charge of DB Cargo's Control Tower since March 2023. With her deep understanding of networks and operational logistics processes, she ensures that the Control Tower not only functions reliably, but is also continuously adapted to the requirements of the market.Gönke Kraft stands for a control unit that not only secures operations, but also actively develops rail freight transport.

A strong team for a strong railway

Behind the smooth processes is an experienced, specialised team that works day and night to ensure that rail logistics do not come to a standstill.The employees not only take over classic train control, but also actively solve problems, secure special traffic and manage deviations.

Conclusion: Control with vision - reliable and flexible

DB Cargo's Control Tower is more than just a control centre. It is the centrepiece of a high-performance network - reliable, flexible and customer-oriented.With experienced leadership, modern technology and a dedicated team, DB Cargo ensures that European supply chains by rail remain safe and efficient - today and in the future.